Smaller décor and lighting items usually arrive within 3–5 working days. Larger furniture can take a little longer — we'll confirm the expected delivery time with you after you order and share tracking once it's on its way.

Any delivery charge is shown clearly at checkout before you pay — no surprises. Large furniture may need special handling, which we'll always confirm with you first.

Once your order is dispatched we'll share your tracking details by SMS, WhatsApp or email. You can also message us on WhatsApp at 0335 4946446 with your order number.

Message us as soon as possible on WhatsApp or email. If your order hasn't been dispatched yet, we'll happily update or cancel it.

Of course! Visit us at Office No 10, Hafeez Heights, Near Liberty Market, Gulberg III, Lahore to see our pieces in person.

We accept online payments through JazzCash and EasyPaisa, processed by our secure checkout powered by SkyMind Solutions.

After you place your order, open your JazzCash or EasyPaisa app and approve the payment request with your MPIN. Your order is confirmed as soon as the payment goes through.

Yes. Payments are processed by our payment partner using encrypted, industry-standard security. SkyLens never sees or stores your MPIN or OTP — and we will never ask you for them.

Check your wallet balance and try again. If money was deducted but your order wasn't confirmed, send us your transaction ID on WhatsApp or email and we'll sort it out quickly.

If something isn't right, contact us within 7 days of delivery. Items must be unused and in their original packaging. We'll guide you through the return and arrange collection where needed.

Please check your order on delivery. If anything is damaged, message us within 48 hours with photos of the item and packaging, and we'll arrange a replacement, repair or refund.

Once we receive and check the item, your refund is sent back to the wallet you paid with. The time it takes to show depends on your wallet provider.

Some pieces arrive flat-packed with simple instructions, while others come ready to use. The product page or our team can tell you exactly what to expect before you order.

Dust with a soft, dry cloth, wipe spills straight away and keep pieces away from direct sunlight and heat. Polishing with a wood polish every few months keeps the finish looking rich.

Check the measurements on each product page against your space, including doorways and stairs. Not sure? Send us your room measurements on WhatsApp and we'll help you choose.

Yes — message us on WhatsApp with the product name and we'll happily share extra photos or a quick video.